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Billing & Support Tickets

Managing your Vellix Hosting account goes beyond the server panel. This guide will show you how to handle invoices, add credit, upgrade/downgrade your plans, and open support tickets.

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1. Navigating the Client Area

Your billing and services are managed via billing.vellix.host:
  • Services: View your active server plans, renewal dates, and prices.
  • Invoices: Access, pay, and review invoices.
  • Billing Info: Update your address, payment methods, or add credit to your account.

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2. Upgrading or Downgrading a Server

As your server community grows, you might need more RAM, CPU, or disk space. You can scale your server at any time without losing any data:
  1. Log in to billing.vellix.host.
  2. Go to Services -> My Services.
  3. Select the active server you want to change.
  4. On the left sidebar, click “Upgrade/Downgrade”.
  5. Select your new desired plan.
  6. Complete the checkout. The system will charge you a pro-rated amount for the remainder of your billing cycle.
  7. Restart your server from the Reviactyl panel. The system will automatically allocate the new RAM/CPU/Disk limits to your container.

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3. Account Credit & Auto-Renewals

To prevent your servers from being suspended due to failed card payments or forgot renewals:
  • You can add funds to your account balance under Billing -> Add Funds.
  • If you have active credit, invoices will be automatically paid using your balance when they are generated.
  • By default, invoices are generated 7 days before the renewal due date.

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4. Opening a Support Ticket

If you run into technical issues that cannot be resolved using this documentation:

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Option A: Discord Tickets (Fastest response)

  1. Join our Discord server at discord.com/vellix.
  2. Go to the #tickets or #support channel.
  3. Select the category of your issue (e.g., Billing Support, Technical Support).
  4. A private ticket channel will be created for you. Provide your server ID and describe the issue.

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Option B: Client Area Tickets

  1. Log in to billing.vellix.host.
  2. Go to Support -> Tickets -> Open Ticket.
  3. Select the department and fill in the details of your issue.
  4. Our team will respond to you via email.