> ## Documentation Index
> Fetch the complete documentation index at: https://help.vellix.host/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

# Billing & Support Tickets

Managing your Vellix Hosting account goes beyond the server panel. This guide will show you how to handle invoices, add credit, upgrade/downgrade your plans, and open support tickets.

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## 1. Navigating the Client Area

Your billing and services are managed via [billing.vellix.host](https://billing.vellix.host):

* **Services:** View your active server plans, renewal dates, and prices.
* **Invoices:** Access, pay, and review invoices.
* **Billing Info:** Update your address, payment methods, or add credit to your account.

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## 2. Upgrading or Downgrading a Server

As your server community grows, you might need more RAM, CPU, or disk space. You can scale your server at any time without losing any data:

1. Log in to [billing.vellix.host](https://billing.vellix.host).
2. Go to **Services** -> **My Services**.
3. Select the active server you want to change.
4. On the left sidebar, click **"Upgrade/Downgrade"**.
5. Select your new desired plan.
6. Complete the checkout. The system will charge you a pro-rated amount for the remainder of your billing cycle.
7. **Restart your server** from the Reviactyl panel. The system will automatically allocate the new RAM/CPU/Disk limits to your container.

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## 3. Account Credit & Auto-Renewals

To prevent your servers from being suspended due to failed card payments or forgot renewals:

* You can add funds to your account balance under **Billing** -> **Add Funds**.
* If you have active credit, invoices will be automatically paid using your balance when they are generated.
* By default, invoices are generated **7 days** before the renewal due date.

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## 4. Opening a Support Ticket

If you run into technical issues that cannot be resolved using this documentation:

### Option A: Discord Tickets (Fastest response)

1. Join our Discord server at [discord.com/vellix](https://discord.com/invite/EkzDkWNRXp).
2. Go to the `#tickets` or `#support` channel.
3. Select the category of your issue (e.g., *Billing Support*, *Technical Support*).
4. A private ticket channel will be created for you. Provide your server ID and describe the issue.

### Option B: Client Area Tickets

1. Log in to [billing.vellix.host](https://billing.vellix.host).
2. Go to **Support** -> **Tickets** -> **Open Ticket**.
3. Select the department and fill in the details of your issue.
4. Our team will respond to you via email.